Shipping Rates
Free shipping is available for all products on the urFlamp Official Store. All taxes and fees are borne by urFlamp.

Shipping Cutoff Time & Delivery Time
Our products usually will be delivered to you within 3-5 working days from the date of shipment according to different areas normally, unless there are exceptional circumstances. You will receive an email with a tracking number once it is shipped out.

Shipping Restrictions
Free shipping only occurs in the United States except for the following areas:

Alaska
American Samoa
Guam
Hawaii
Marshall Islands
Northern Mariana Islands
Palau
Puerto Rico
Rhode Island
U.S. Virgin Islands
Armed Forces Americas
Armed Forces Europe
Armed Forces Pacific
Please note we are unable to deliver to PO BOX, military or protected areas. Thank you for your understanding.

Delivery Exceptions
Packages may be delivered late if a national holiday occurs or some other exceptional circumstances, like a weather issue or natural disaster (e.g., hurricane, tornado, wildfire, or flood) or Covid-Related impacts ,etc. In that case, the ETA is unpredictable.

urFlamp is not responsible for the above shipment delays. However, urFlamp will try our best to keep you updated and ensure the shipment arrives as soon as it can be resumed in the affected area.

Missing or lost packages
If a package goes missing or delivers to an incorrect address, please contact urFlamp customer support at hello@urflamp.com with your order number.

Where can I track my order?
Once your order is shipped, you will receive an email containing your tracking details and a link to track your parcel. If you haven’t received your email within 48 hours of placing your order, or if your order is urgent, please contact urFlamp customer support at hello@urflamp.com with your order number.

What can I do if the product I received is not in good condition?
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@urflamp.com with your order number and a photo of the item’s condition.

Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.

What do I need to do when I receive a different product than what I ordered?
Please contact urFlamp customer support at hello@urflamp.com